Shipping Policy
We proudly offer FREE worldwide shipping on all NatureVivo orders via ePacket! Once you place your order, we aim to fulfill it within 1 to 3 working days before dispatching. Our commitment is to get your order to you as swiftly as possible. After dispatch, depending on your location, the estimated delivery timeframe is 7 to 10 business days. Please be mindful of any holidays that may impact delivery times.
Shipping Details:
- Processing Time: Orders are typically processed within 24 to 48 hours and shipped using the fastest available service based on your location.
- Tracking Information: All orders include a tracking number, allowing you to monitor your package every step of the way! Visit our Tracking Page to stay updated on your package’s journey.
For Pre-Ordered or Back-Ordered Items:
If your order includes a pre-ordered or back-ordered item, we’ll ship available items immediately and send remaining items as soon as they’re in stock. If you receive part of your order first, rest assured the remaining items are on their way.
Tracking Your Order:
Once your order is shipped, you’ll receive a confirmation email or SMS (if a mobile number was provided) containing a tracking ID and a link to follow the progress of your package. Please allow 1 to 3 working days for tracking details to be updated.
Incorrect Address Disclaimer:
Please ensure the shipping address entered is accurate. If you notice an error, contact us immediately at support@naturevivo.com. We strive to process orders quickly, but there may be a brief window to correct an incorrect address.
Returns:
By placing an order with NatureVivo, you are responsible for the cost of return shipping. For more details, please refer to our Return Policy.
If you have further questions, feel free to contact us at support@naturevivo.com. Thank you for choosing NatureVivo and joining us in our mission for a sustainable future!